Ordering your next timepiece with us is designed to be smooth, secure, and transparent. Follow the step-by-step guide below from selection to doorstep delivery.
Step 1: Purchasing & Checkout
- Select Your Timepiece: Browse our collection, select your desired model, and click “Add to Cart” or “Buy Now” to go directly to checkout.
- Review Your Cart: Click the cart icon in the top-right corner to verify your items and proceed.
- Enter Delivery Information: Fill in your shipping and billing details accurately.
- Choose Payment Method: Select your preferred payment option:
- Crypto: USDT, USDC, BTC, ETH, and other major tokens.
- Credit / Debit Card
- Bank Transfer: SEPA or ACH.
- Alternative Payment Apps: PayPal, Wise, Zelle, Revolut, Western Union, Remitly, etc.
- Complete Payment & Confirm: Follow the onscreen instructions. Once paid, send us your payment confirmation (screenshot or transaction reference number). We verify and process payments within 1 hour of receipt confirmation.
Offline Payment Instructions:
For payments via Bank Transfer, Wise, Revolut, Zelle, Remitly, Western Union, or digital apps, please message our support team on Telegram with your Order Number to receive the correct account details.
Step 2: Quality Control (QC) & Approval Workflow
Once your payment is verified, your watch enters our rigorous Quality Control testing:
- QC Media Timeline: Detailed high-definition photos and movement diagnostic videos are delivered directly via Telegram within 5 business days of payment.
- 24-Hour Review Window: You have 24 hours from receipt of your QC media to review the alignment, finishing, and timegrapher readings, and reply with your approval (GL – Green Light).
- Replacement Policy: If you spot a cosmetic defect or operational flaw during review, you may request a replacement unit (up to a maximum of 2 replacement requests).
- Dispatch Prep: Upon receiving your QC approval, your timepiece is prepared for secure packaging and dispatched within 24 hours.
Step 3: Order Processing & Shipping Routes
We perform custom multi-step handling before handing your package over to our specialized courier networks:
- Express Direct Route (5–8 Business Days): Direct dispatch optimized for destinations with streamlined customs clearance.
- Protected Transit Route / Triangular Shipping (7–14 Business Days): Highly recommended for European Union countries and regions with strict customs. Packages are routed safely through an intermediate hub before final delivery to minimize delays.
- Tracking Activation: Your tracking number is issued as soon as the package leaves our facility. Please note that carriers require up to 72 hours to register the parcel and reflect active tracking updates in their system.
Customer Support & Frequently Asked Questions
- How long does QC take? QC photos and timegrapher videos are sent via Telegram within 5 business days of payment confirmation.
- Why isn’t my tracking number working yet? Tracking numbers can take 24 to 72 hours to activate in the courier system after dispatch.
- What if I’m unsure about stock or factory availability? Reach out to us anytime before or after placing an order.
Need Assistance?
Our client support team is available 7 days a week to assist you with order updates, payment instructions, factory lead times, or tracking queries.
Email: Support Email
Telegram: Contact Us on Telegram